IT Project Technician

MUST BE WILLING TO RELOCATE TO WILMINGTON, NC

Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

If you really want to earn more, we have an aggressive bonus and incentive structure in place. We also have a profit sharing program in place where 10% of company profits quarterly are paid out in bonuses to the team.

Application Instructions:

Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.

Salary:

Salary for this position varies between $65,000 and $85,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

Benefits:

We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.

Job Duties:

• Work primarily in a project implementation role that involves the configuration and deployment of complete business IT solutions. This includes servers, workstations, networks, VOIP, Cloud environments, Azure / M365, wireless, and other common technologies, as well as onboarding new clients.
• Working efficiently and communicating effectively with clients in a courteous manner is a must.

• Document remote and/or onsite support activity in ticketing system and continually update client information on file.

• Recommend additional services / solutions that will help clients (hand off to sales team)

• This position will also serve as an escalation point for our help desk if the customer issue falls outside of our support staff's area of expertise.

Requirements:

• Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
• 10 years experience in an IT support role -- MSP experience is highly preferred!
• Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred.
• Experience with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
• Understanding of virtualization technologies including VMware and Hyper-V.
• Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
• Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.

You will be working with Autotask as a PSA / Ticketing System, and n-central / SolarWinds as the RMM tool. You will be a part of a very small project team, with one other primary project delivery technician, with several remote team members to back you up and provide assistance.

You will have a company vehicle, company laptop, company cell phone, and company tools / equipment. This is going to be a hybrid work environment with some work from the office, from home, and on-site.

Job Type: Full-time

Salary: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Paid Time Off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:

• Remote interview process

• Personal protective equipment provided or required

• Temperature screenings

• Virtual meetings

• Work Location: One location

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 10 years (Preferred)
• Windows: 10 years (Preferred)